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Operational management

To ensure a mall which is professionally managed and well-presented to the public from day one, ICF Group can provide assistance in establishing best practice operating procedures, including

  • Preparation of Tenant Operating Manual which will include all regulations required to ensure that all tenants consistently meet approved operating standards; this will include templates for all routine documentation, e.g. maintenance work permits, approval of marketing activity, checks on licensing, insurance and H&S compliance etc.
  • Detailed operating plan including checklists for all departments (FM, Soft Services, Marketing, Security etc.)
  • Post-opening review of Operational Budgets
  • Final adjustments to projected P&L projection based on actual revenue and expenditure figures