Operational management
To ensure a mall which is professionally managed and well-presented to the public from day one, ICF Group can provide assistance in establishing best practice operating procedures, including
- Preparation of Tenant Operating Manual which will include all regulations required to ensure that all tenants consistently meet approved operating standards; this will include templates for all routine documentation, e.g. maintenance work permits, approval of marketing activity, checks on licensing, insurance and H&S compliance etc.
- Detailed operating plan including checklists for all departments (FM, Soft Services, Marketing, Security etc.)
- Post-opening review of Operational Budgets
- Final adjustments to projected P&L projection based on actual revenue and expenditure figures